PRIVACY AND SECURITY
Your personal information. You leave your personal information with us, because you want to order something or to request information. But we can imagine that you would like to know why we ask for your personal/company details and what we do with them. We would like to explain it to you here. If you still have questions after reading this, please contact us.
All information you leave behind is protected with the most modern techniques. People for whom your information is not intended, simply do not have access to this. When we provide your information to someone else – you will read below why and when we do this – then we require that the other party treats your information as carefully as we do and uses it exclusively for the purpose for which it was provided. If you believe that this is not the case, please contact us.
We often use your information to offer you the most personal experience possible. For example, we use information from previous orders, your IP address and browsing behavior stored in cookies. More information about cookies can be found below.
WHAT ELSE DO WE DO WITH YOUR INFORMATION?
We use your information for various purposes. You can see what these purposes are below. We use information we have received from you, but also information that we have collected ourselves. For example, information about your visit to our website.
THE PROCESSING OF YOUR ORDER / REQUEST FOR INFORMATION
For your order/request for information we need your name, e-mail address, address (-es), telephone number, and in some cases also your payment details. This allows us to keep you informed about your order/request. We also provide your details to others when this is necessary for your order, for example to courier services and/or distributors.
In your personal account we store the following information: your name, address (-es), telephone number, e-mail address, delivery and any payment details and specified information and interests (for example, if you entered your date of birth). This is convenient, because you do not have to enter this information again and again. We also store information about your previous orders / requests for information, so that these can be found easily.
You can contact us by telephone or via the contact options on our website. In order to help you quickly, we use your data and make notes that we save. This is useful in case you call us again. Information about the telephone conversation is recorded and the contact requests are also saved. With this, you help us analyze and improve our services. In some cases, we use another party to answer your questions. This party can use your data for this.
You can sign up for our various newsletters. This way you stay informed about our latest developments, offers, promotions and our news. We have general and personal newsletters. We compile the personal newsletters based on your data, such as previous orders / requests for information. This makes the newsletter more interesting for you. If you no longer wish to receive newsletters from us, please unsubscribe here.
IMPROVING OUR WEBSITE AND SERVICE
We are constantly improving our services. That is why we can use your information to ask you if you would like to participate in voluntary customer or market research. In some cases, others will carry out this research for us. We then provide them with your e-mail address. Of course, this other party will also comply with our privacy rules. For example, your e-mail address will be deleted once the research is complete.
No one likes fraud, neither do we. That is why we use customer data to investigate, prevent and counter fraud. If necessary, we will provide customer data to the authorities.
If you use social media, for example Facebook, then you can use your social media account to log in to several places on our website or share an article. When you are logged in and indicate that you like a particular article, that article will appear on your social media account.
Van Geenen B.V. does not have any access to your social media account, but the articles you like or that are useful to you can be shared with your friends. If you ask us a question via social media and we notice that question, then we save that message and your account name, so that we can respond to your message.
WHAT won’t we DO WITH YOUR INFORMATION?
We will not sell your data to others, we never do that.
IS YOUR INFORMATION inCORRECT OR DO YOU HAVE ANY QUESTIONS?
If something is not correct or if you want to view your information or have it removed, please contact us.